In this episode, Stephanie introduces a transformative framework for navigating difficult conversations with clarity, curiosity, and compassion. Whether you’re delivering hard news to your team, managing up the chain of command, or addressing heightened emotions in the workplace, this episode is packed with actionable strategies to turn conflict into connection.

Discover the power of the observation-feelings-needs-requests framework, a tool that helps you move beyond surface-level words and emotions to uncover the unmet needs driving the conversation. Stephanie emphasizes the importance of staying curious and treating tough discussions like a science—using active listening and empathy to understand the underlying message rather than reacting to the immediate tone or words.

Learn how to:

• Deliver “bad” news while preserving trust and respect

• Transition from reactive "fire-fighting" mode to proactive forward planning

• Regulate your nervous system through grounding practices and mindful pauses

• Tune into the speaker’s unmet needs and respond with thoughtful clarity

• Approach conversations with supervisors or teams with confidence and compassion

By shifting your focus from what’s being said to why it’s being said, you’ll gain deeper insight into the conversation’s true heart. These strategies empower you to engage with empathy, minimize miscommunication, and foster stronger, more collaborative relationships in any setting.